Before and during an emergency

1. Overview

There are several things you can do to ensure that you are ready for an emergency. The most important is to plan ahead and ensure that you stay informed. You can do this by visiting the VicEmergency website or by downloading the VicEmergency app to your mobile device.

If you need assistance during an emergency, call the SES on 132 500, or if lives are at risk, call 000.

2. Before an emergency

Preparation for fire

The Country Fire Authority (CFA) has prepared essential information aimed at anyone in Victoria to prepare for the summer fire season.

Your guide to survival explains how to stay informed on fire risk days, why you should leave early, how to make a bushfire plan, what you can and can’t do on fire risk days, what information to gather ahead of the fire season, what to expect during a bushfire and how to stay informed.

We strongly encourage residents to make a Bushfire plan. The CFA document will step you through what is involved.

Preparation for storms and floods

The State Emergency Services has compiled a range of resources to help you to prepare and plan for emergencies such as storms, floods and more.

It is essential to plan in advance and have an emergency plan in place. Follow the information on the SES website to ensure you are prepared.

The SES also offers a local flood guide for residents in Hepburn Shire

Telecommunications may be unavailable

Telecommunications services, like your phone carrier and the internet, may go down in a disaster, so plan ahead.

Don’t rely on any single communications technology. Have a back-up plan for emergencies.

Get a battery-powered radio and a back-up battery pack for your phone so you can stay connected in a disaster.

Find out more about how to prepare for a telecommunications outage.

3. During an emergency - Fire

Leave early

If there is a risk of bushfire, it is safest to leave early. Ensure your bushfire plan is up to date and follow advice from VicEmergency.

Stay informed

Tune into your local ABC radio for live updates.

Emergency Management Victoria has prepared a handy list of sources of information in an emergency. You can view this list by visiting the VicEmergency website.

Places of last resort

Places of last resort are intended to be used by people whose primary bushfire plans have failed. Places of last resort are locations of relative safety only and they do not guarantee the survival of those who assemble there. Furthermore, there may be serious risks to safety encountered in travelling and seeking access to places of last resort during bushfire emergencies.

The CFA and Council have designated the following locations as places of last resort during a bushfire emergency:

  • Hepburn – Hepburn Recreation Reserve (Laurie Sullivan Reserve) Netball Pavilion – corner Hepburn-Newstead Road (Main Road) and Twentieth Street. Entry from Twentieth Street.
  • Glenlyon – Eldon Street (between Molesworth Street and house number 19)
  • Daylesford Central Business District (pavement areas) – Bounded by Bridport, Albert & Camp Streets and Central Springs Road Daylesford
  • Trentham – Camp Street (between Cosmo Road and Bowen Street) Trentham
  • Creswick – Visitor Information Centre Car Park (behind the building), Cnr Victoria Street and Albert Street Creswick
  • Clunes – Central Business District – Fraser Street (between Templeton and Service Streets) Clunes.

Council may establish relief and recovery centres during and after an emergency event. These are generally created in townships impacted by a disaster and provide a safe place for people to drop in, get a food package, find out where to source assistance and more. These are established on an as-need basis as part of the emergency response.

4. During an emergency - Storm and flood

Storms and floods can occur at any time of the year and are a serious threat to property and life.

You can reduce the damage by following these tips:

  • Tune in ABC radio for updates and weather warnings
  • Regularly check the Bureau of Meteorology (BOM) website
  • Download and set up watch zones on the VicEmergency app
  • Make sure your emergency kit is ready
  • Clean all guttering and downpipes
  • Secure all loose outdoor furniture and objects
  • Disconnect electrical appliances that are not in use
  • Make sure your pet and animals are safely sheltered
  • Move your vehicles away from trees
  • Don’t go near fallen powerlines
  • Never enter flooded roadways, streams or rivers when in flood
  • Check on any elderly neighbours that may require assistance.

Council may establish relief and recovery centres during and after an emergency event. These are generally created in townships impacted by a disaster and provide a safe place for people to drop in, get a food package, find out where to source assistance and more. These are established on an as-need basis as part of the emergency response.

5. During an emergency - Satellite Wi-Fi

As part of the NBN-funded Strengthening Telecommunications Against Natural Disasters (STAND) Project, there are seven points around Hepburn Shire where people can access satellite Wi-Fi in an emergency.

The locations are:

  • Newlyn Recreation Reserve - 2745 Midland Highway, Newlyn
  • Victoria Park - 3021 Ballan-Daylesford, Daylesford
  • Trentham Library - 13 Albert Street, Trentham 
  • Creswick Hub - 68 Albert Street, Creswick
  • Doug Lindsay Recreation Reserve - via Lindsay Park Access, Creswick
  • Council office - corner Duke and Grant Streets, Daylesford
  • The Warehouse – Clunes - 36 Fraser Street, Clunes.

The STAND systems will provide high-quality internet access and the sites are each capable of supporting dozens of users simultaneously. The installations at Victoria Park, Doug Lindsay Recreation Reserve and The Warehouse – Clunes will be able to support more than 100 users simultaneously.

6. After the emergency

Council works with relevant agencies and the community on recovering from emergencies. Visit our Recovery page for details on the recovery effort for the storm in and around Trentham in June 2021 and the flooding event in and around Creswick in January 2022.

Related documents

Municipal Emergency Management Plan (MEMP)(PDF, 12MB)