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Accessible Communities

Hepburn Shire Council is committed to supporting a more inclusive and welcoming community for people with a disability.   There are a range of resources and supports available to provide for accessible communities within our Shire.


The TrailRider is an all terrain access wheelchair which allows community members and tourists with physical and mobility issues to explore the great outdoors and experience some of Hepburn Shire’s parks, reserves, tracks and trails. Available free from the Daylesford Regional Visitor Information Centre at 98 Vincent Street, Daylesford. Bookings essential – phone 5348 6123 or email to book

Hepburn Shire Mobility Map

The Mobility Map has been designed to help people identify things like accessible car parks, toilets, public seating, shopping precincts, as well as services like libraries and service stations.

The Mobility Map covers the townships of Daylesford, Hepburn Springs, Creswick, Trentham and Clunes. Copies of the mobility map are available from the Daylesford Regional Visitor Information Centre at 98 Vincent Street Daylesford.

The Tourism Hospitality Kits aim to increases the comfort and safety of people who are deaf or hard of hearing, when they are on tourism stays. Each kit contains equipment to assist them to hear and watch TV and radio with increased volume, to respond to a doorbell or to a knock at the door, to respond to an alarm by way of vibrating clock, and to be able to answer a telephone and use a TTY phone.

They are located at Visitor Information Centres in Daylesford, Ballarat, Avoca, Halls Gap and Horsham. Guests travelling to these regions that have the need to use the equipment can book these resources through the Visitor Information Centres. Bookings are essential. To book the Daylesford Tourism Hospitality Kit, please call the Daylesford Regional Visitor Information Centre on (03) 5321 6123 or email

Access Ramp Information

Free to hire access ramps are a temporary solution to small steps or bumps. There are a number of ramps available to hire. Click on the above link for more information. Bookings are essential. To book an access ramp, please call the Daylesford Regional Visitor Information Centre on (03) 5321 6123 or email

 Accessible Tourism: it’s your business

Tourism Victoria, with the support of the Office for Disability, Department of Human Services, has released Accessible tourism: it’s your business, a accessibility resource kit to raise awareness and support the Victorian tourism industry to become more accessible and inclusive.

Accessible Events Guide

This practical Guide aims to help make all events more accessible for people with a disability and frail older people. It gives information and guidance on ‘best practice’ that will open up a section of your potential market that is often overlooked and will help you to meet existing legal responsibilities.

Events come in different sizes and cover a wide range of activities. It may be a small community fete, consultation, forum or a large music festival. Whatever size, they have common issues including planning, safety, insurance, contingency planning, marketing and disability access.

Hepburn Shire Council – Accessible Events Guide – 2019

Writing for People with a Print or Vision Impairment

Click here to download a guide on writing for people with a print or vision impairment

Disability Advocate and NDIS appeals:

Kaylene Howell 

Grampians Disability Advocacy
Hepburn/Moorabool Region

Phone: 5348 3350

Daylesford Office (Monday, Thursday & Friday 9am to 5pm)
Clunes Office(Tuesday 9amto5pm)

Mailing Address:
P.O.BOX 250   DAYLESFORD  3460

Offices are located at:
Hepburn Health Service
Cnr Hospital & Jamieson Streets