Apply for a disabled parking permit

Victoria is transitioning to the new Accessible Parking Permit (APP) Scheme and online administration system.

From 22 March 2021, our Council will be transitioning to the new APP Scheme. Our residents and organisations who require a new permit, or need to renew or replace a permit, will need to apply with the new application process.
The new APP Scheme will streamline the application process, making it easier, simpler and consistent across the state. The new permit also will better align with the COAG 2010 Australian Disability Parking Permit Scheme (ADPS).

Improvements to the Scheme include:
• introduction of temporary permits for 6, 12 or 24 months,
• increased permit length, from 3 years to 5 years for individuals
• introduction of a permanent disability classification, so reassessments are not required for some people’s future permit renewals,
• a new single and secure state-wide permit design that will reduce the misuse of permits,
• the inclusion of occupational therapists as assessors, in addition to GPs, and
• Double Time (green permits) and permits for organisations will continue under the new scheme.

How to Apply

Individual applicant – renewing or applying for a new permit:
1. Start your application online at accessibleparking.vic.gov.au
2. You’ll receive an application reference number via SMS*
3. Take your reference number to your GP or occupational therapist
4. Your GP or occupational therapist will complete an online assessment and submit your application
5. Your local council will review the application
6. If your application is successful, you’ll receive your permit in the mail.

*A paper-based version of the application is available if you don’t have access to a mobile phone or the internet. Please contact our customer service centre if you require a paper form.

Replacing an Existing Permit

1. Start your replacement application online at accessibleparking.vic.gov.au
2. You’ll receive a replacement application reference number via SMS and email
3. Your local council will review the application
4. If your application is successful, you’ll pick up the permit from your council.

The Application Process

How do I apply for a disability permit?
Parking permit applications are now managed via an online process on the Accessible Parking Permit website at accessibleparking.vic.gov.au
1. Start your application online at accessibleparking.vic.gov.au
2. You’ll receive an application reference number via SMS*
3. Take your reference number to your GP or occupational therapist
4. Your GP or occupational therapist will complete an online assessment and submit your application
5. Your local council will review the application
6. If your application is successful, you’ll receive your permit in the mail.

If your application is unsuccessful you’ll receive a letter explaining why your application was declined.

*A paper-based version of the application is available if you don’t have access to a mobile phone or the internet. Please contact our customer service centre if you require a paper form.

Can I pick up the permit from the council?
Yes. When completing your application, you can choose to pick up your permit from our council customer service centres {please include details of your customer service centres}

How long does it take to get a permit?
Once your application is approved, your permit will arrive in the mail in approximately seven – 10 business days. These times may vary depending on Australia Post demand.

What if I don’t have internet access or physically can’t complete the online application?
Your carer, family, a friend, GP or council customer service staff can help you if you require assistance or have no internet access.

Can I use a paper form instead?
A paper-based version of the application is available for people with no access to mobile phones or the internet. However, the online process provides a faster outcome. A paper application is available from our council customer service centres.

Can I or my GP use old application forms to apply for a permit?
No. As part of disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners, to allow GPs and occupational therapists to assess mobility issues against the criteria. Some questions on old forms are no longer valid and do not align with the new scheme’s requirements.

Dispute Resolution

I didn’t get a permit because I didn’t meet the eligibility criteria
If you believe your GP or occupational therapist has incorrectly assessed your mobility issue or medical condition, you may seek a second opinion from a different GP or occupational therapist.
This is done by starting a new application, with the functional assessment undertaken by a different medical practitioner.

I received a double time permit when I wanted an Australian Disability Parking Permit
Permit type is determined by criteria assessment and not someone’s personal preference or request. An applicant’s mobility issue is the sole determent of permit type. It is important to remember that there is a hierarchy of needs within disability parking. People who require extra space to get out of a vehicle or whose medical condition restricts walking to less than 100m are given priority. If you believe your GP or occupational therapist has incorrectly assessed your mobility issue or medical condition you may seek a second opinion from a different GP or occupational therapist. This is done by starting a new application with the functional assessment undertaken by a different medical practitioner.

How do I dispute my disability parking permit outcome?
If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation of the basis of the eligibility of the criteria and scheme operation from VicRoads. You can contact VicRoads at acesssibleparking@roads.vic.gov.au. or phone 1300 965 677.

 

For help or more assistance, please call our Customer Service team on 5348 2306

 

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