Casual Customer Service Officer

Band 4 inclusive of casual leave loading – $34.36 per hour

Plus 9.5% superannuation

The Hepburn Shire Council is ideally situated within easy access to Melbourne, Ballarat and Bendigo. Renowned for its relaxed lifestyle and spectacular scenery the area is fast becoming a popular haven for art , culture, food and wine.

Are you flexible and available at short notice? We are seeking casual staff to backfill Customer Service in our Duke Street, Daylesford office during:

  • Unexpected employee absences, sick leave, carers leave
  • Planned leave periods, including annual leave and rostered days
  • Coverage for peak or seasonal work periods

Please note there may be opportunities to provide casual backfill at the Creswick Hub and The Warehouse – Clunes too.

Position Objectives:

Provide a high level of customer service to the public, Council and its departments by:

  • Responding to and resolving counter and phone enquiries in a timely and accurate manner;
  • Screening and transferring of incoming calls within the organisation,
  • Ensuring the secure collection of monies from the public,
  • Maintaining an excellent knowledge of Council operations,
  • Dissemination of information, documents and forms of a general nature to the public, and
  • To ensure that all the resources within his/her control are utilized as efficiently and effectively as possible in the conduct of the position.

To be successful you will possess:

  • Well developed customer service, time management and administration skills
  • Prior experience in a busy customer service role
  • Excellent presentation
  • Excellent telephone manner
  • Be available to work at short notice during the hours of 8:30am to 5:15pm Monday to Friday
  • Ability to uphold and demonstrate Hepburn Shire Council’s Organisational Values of Accountability, Respect, Trust, Excellence and Fun.

To Apply:

To apply, please submit your application through SEEK here.

Applications are to include a:  

  1. Cover letter;
  2. Resume; and
  3. Statement addressing the Key Selection Criteria as outlined above.

A position description and further information can be obtained at the Council’s web page

Should you have any difficulties submitting your application online, please email your application to

For a confidential discussion call Rachel Palmer, Customer Service Team Leader – Daylesford on 03 5321 6425.

Closing date:  Sunday 8 January 2017

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