We would like to inform residents that from mid-February, for the period of up to three weeks, your household may receive a call from an independent market research agency, National Field Services.
They have been commissioned to conduct a community satisfaction survey on behalf of Council. Similar surveys will be undertaken across Victorian councils in the coming months. The survey has been designed to assess the performance of Hepburn Shire Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.
The survey will involve interviews conducted among a representative sample of residents.
We appreciate you taking the time to assist us with your valuable feedback.
Please be assured that your details and individual responses are confidential. Only the overall results are shared with us.
If you have any questions, please don’t hesitate to contact Customer Service on 5348 2306.