Council is pleased to announce Customer Service, Libraries and Hubs will return to their traditional hours of operation commencing 4 January 2021.
We thank our community for your patience and support during a very COVID disrupted 2020.
The services that will be available onsite include:
- Council Payments
- Paperwork Lodgement
- Disabled Parking Permits processing
- Face-to-face appointments or meetings with Council department representatives
- Venue hire
- VicRoad Services
- Public Computer usage
- Printing/photocopying/scanning facilities
- Collection access/Browsing the library collection
DAYLESFORD LIBRARY POP UP
Council is undertaking repair works at the Daylesford Library, that will require the site to close to the public from 25/12/2020 – 27/1/21 to ensure we look after our much-loved building. To ensure that a service is available to the Daylesford/Hepburn and surrounding communities, a ‘pop up’ library with Click & Collect service will operate from 94 Vincent Street, Daylesford (next door to the Visitor Information Centre) commencing 4 January 2021. The service will be operating at the traditional library hours and you can contact the ‘Pop Up’ site on mobile number 0417 042 314.
Thanks to our community and staff for keeping our Shire COVID safe.
We remind our community to social distance, be cautious and if you are unwell to stay at home. If you are sick, you will not be granted entry to Council sites.
It is also a requirement to record the names of people who attend our facilities. We assure the community that if personal information is collected, it will be stored and protected for the required 28-day period and only be made available to health authorities if contact tracing is required.
State Government announcements have been clear – if you are unwell you are to remain home. There are a number of ways the community can continue to make contact with Council without leaving home. These are:
- Online Customer Service Requests – https://hscsimplicity.knack.com/putting-the-customer-first-v2#newrequestpublic/
- Phone – 5348 2306
- Email – email@example.com