Pay My Rates

Each year Council prepares a budget to determine the amount of money it needs to raise from rates and charges so it can continue to fund and improve facilities and services for the Shire. The revenue required from rates is divided into the Capital Improved Value (CIV) of all rateable properties to determine a rate in the dollar.  Individual rates are then apportioned according to the value of your property.

Pay My Rates

Due Date for Rate Payments

Payments are due in four instalments on the following dates:

  • 30th September
  • 30th November
  • 28th February
  • 31st May

Outstanding payments will be charged interest at 10% per annum from the due date of payment.


  • In recognition of this unprecedented situation with COVID-19, the Council has decided there will be no interest charged on outstanding balances from the 2019/2020 and 2020/2021 rates charges for payments made before 30 November 2020.
  • The first installment of rates is now due 30 November 2020.

Financial Difficulties

If you are having difficulties in paying your rates on time, you can call Council’s Rates Department on (03) 5348 2306 to discuss alternative arrangements.  You can also submit an online Rates Hardship Form.

Payment Methods

Direct Debit (This option is unavailable if your property is in arrears)
To pay by Direct Debit in 10 monthly instalments from your nominated savings, cheque or credit account you must complete the Direct Debit Request Form (DDR) and return to Council no later than the first week of September. (Scheduled BPAY payments do not constitute direct debit).

Download a Direct Debit Request Form here or visit one of our Council offices.

If you choose this option Council will divide the total Rates and Charges by 10 instalments and payments will only be processed on the 3rd Friday of the following months:



To use BPay, contact your participating bank, credit union or building society and make your payment directly from your cheque, savings or credit account. Make sure you quote the Biller Code and Customer Reference number located on the front of the rate notice.


BPOINT is a convenient way to pay using your credit card either online or by phone. To pay online simply click here , then enter your Biller Code and Customer Reference Number shown on the front of your rates notice (located at the bottom left side) or to pay by phone please call 1300 BPOINT any time, 24/7 and follow the prompts, enter your Biller Code and Customer Reference Number shown on the front of your rates notice (located at the bottom left side).


If you want to pay by mail, simply remove the rate notice tear-off slip and post your ‘not negotiable’ cheque or money order to:

Hepburn Shire Council

In Person

You can pay your rates in person at one of the following locations:

Daylesford Duke Street, Clunes or Creswick Council Offices.

Payments Online / POSTbillpay

You can pay by POSTbillpay in person at your nearest Post Office
or by phone on 13 18 16.

Alternatively, you can log on to

Please quote the Billpay Code and the reference number located on the front of the rate notice.

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