Pay My Rates
Pay My Rates
Each year Council prepares a budget to determine the amount of money it needs to raise from rates and charges so it can continue to fund and improve facilities and services for the Shire. The revenue required from rates is divided into the Capital Improved Value (CIV) of all rateable properties to determine a rate in the dollar. Individual rates are then apportioned according to the value of your property.
Due Date for Rate Payments
Payments are due in four instalments on the following dates:
- 30th September
- 30th November
- 28th February
- 31st May
Outstanding payments will be charged interest at 10% per annum from the due date of payment.
Council has not charged interest on unpaid rates during the COVID pandemic. However, the penalty interest waiver will end on 30 June 2021. All ratepayers should check their rates payments are up-to-date prior to 30 June 2021 to avoid incurring an interest penalty.
Direct Debit (This option is unavailable if your property is in arrears)
To pay by Direct Debit in 10 monthly instalments from your nominated savings, cheque or credit account you must complete the Direct Debit Request Form (DDR) and return to Council no later than the first week of September. (Scheduled BPAY payments do not constitute direct debit).
Download a Direct Debit Request Form here or visit one of our Council offices.
If you choose this option Council will divide the total Rates and Charges by 10 instalments and payments will only be processed on the 3rd Friday of the following months:
To use BPay, contact your participating bank, credit union or building society and make your payment directly from your cheque, savings or credit account. Make sure you quote the Biller Code and Customer Reference number located on the front of the rate notice.
BPOINT is a convenient way to pay using your credit card either online or by phone. To pay online simply click here , then enter your Biller Code and Customer Reference Number shown on the front of your rates notice (located at the bottom left side) or to pay by phone please call 1300 BPOINT any time, 24/7 and follow the prompts, enter your Biller Code and Customer Reference Number shown on the front of your rates notice (located at the bottom left side).
If you want to pay by mail, simply remove the rate notice tear-off slip and post your ‘not negotiable’ cheque or money order to:
Hepburn Shire Council
PO BOX 21
DAYLESFORD VIC 3460
You can pay your rates in person at one of the following locations:
Daylesford Duke Street, Clunes or Creswick Council Offices.
Payments Online / POSTbillpay
You can pay by POSTbillpay in person at your nearest Post Office
or by phone on 13 18 16.
Alternatively, you can log on to www.postbillpay.com.au
Please quote the Billpay Code and the reference number located on the front of the rate notice.
Payment Plans are available to ratepayers who are not able to pay their rates by four quarterly instalments or ten monthly instalments.
Payment Plans are also available to ratepayers who are behind in their payments and want to take control of the situation. A Payment Plan will give you the flexibility to pay your Rates by regular payments of smaller amounts.
You should take account of your ongoing living expenses and decide how much you can pay on a regular basis, so you are confident you will be able to make each payment on schedule.
The amount of each regular payment must be enough to settle the rates you owe in a realistic timeframe.
Before making an application, you should contact Council’s Finance Department on (03) 5348 2306 to discuss whether a Payment Plan is suitable for you. Your application should be in writing, sent via email to email@example.com.
After your application has been received it will be assessed by Financial Services staff member, who may ask you to verify the information provided and/or provide further relevant information.
Financial Services staff will try to set up a practical Payment Plan for full payment of your rates in a realistic timeframe.
Ratepayers experiencing financial hardship
If a person cannot pay their bills or debts or the repayments on their loans when they are due, because the total amount they need to pay each month is more than their income each month, then they may be experiencing financial hardship.
Council will have a flexible approach to assisting ratepayers who are experiencing financial hardship and make sure they are treated fairly and compassionately. Council will provide reasonable assistance, according to the circumstances. All information of a personal or financial nature will be treated confidentially.
Please complete the Rates Hardship form to apply for the payment of rates to be deferred OR apply for interest to be waived OR rates to be waived.
Before making an application please contact Council’s Finance Department on (03) 5348 2306 to discuss your situation and find out what financial assistance may be suitable for you.
After your application has been received it will be assessed by Financial Services staff, who may ask you to verify the information provided and/or provide further relevant information.
Options may include:
- A Payment Plan to pay your rates by regular payments without an interest penalty being charged.
- Rates payments being deferred for a short period without further interest penalty.
- Penalty interest being waived.
- Rates being waived.
After your application has been assessed, a staff member will contact you to inform you of the outcome of your application.
For more information please contact Council on (03) 5348 2306 and ask to speak to the Coordinator Financial Services. View Council’s Revenue Collection and Financial Hardship Policy at www.hepburn.vic.gov.au/council-policies/.