Planning Services Liaison Officer

Full Time with monthly RDO

Band 5 ($58,008 – $67,643 p.a.) + super

The Hepburn Shire Council is ideally situated within easy access to Melbourne, Ballarat and Bendigo. Renowned for its relaxed lifestyle and spectacular scenery the area is fast becoming a popular haven for culture, food and wine.

Council has an exciting opportunity within the Planning Services Team to appoint a Planning Services Liaison Officer based in Daylesford. We are seeking an individual who has a strong understanding of the Planning Scheme, relevant acts and legislation along with high level administration, interpersonal and customer service skills.

Key responsibilities and duties:

Provide a high level of customer service on statutory planning, building and environmental health matters to the Council, its departments and the public by:

  • Responding to counter and phone enquiries, researching issues, responding to customers in a timely and accurate manner;
  • Arranging and coordinating planning pre-application meetings between customers, statutory/strategic planners and other staff officers as required;
  • Arranging and coordinating building pre-application meetings between customers, relevant building staff and other staff officers as required;
  • Arranging and coordinating environmental health pre-application meetings between customers, relevant environmental health staff and other staff officers as required;
  • Providing quality administrative support, in a co-operative manner, to internal and external customers;
  • Ensuring that all the resources within his/her control are utilised as efficiently and effectively as possible in the conduct of the position.
  • Backfilling the customer service function and providing high level customer service assistance as required.


To be successful you will possess:

  • Degree or Diploma in Planning or lesser formal qualifications with relevant work skills and experience.
  • Knowledge of Building and/or Environmental Health or other related discipline desirable.
  • Ability to investigate and prepare reports and recommendations on varied planning, building and environmental health issues as part of development assessments.
  • Demonstrated ability to be an integral part of a team striving to produce the most efficient service practicable to customers.
  • Demonstrated ability in word processing and the use of computer systems, including website maintenance.
  • Well developed analytical skills, to handle complex and sensitive issues.
  • Strong interpersonal skills, with verbal and written communication skills of a high order, including negotiation and conflict resolution.
  • Proven problem solving abilities, strategic thinking and sound judgment.
  • Ability to demonstrate and display the Hepburn Shire Council Values – Accountability, Respect, Excellence, Trust and Fun.


To Apply:

A copy of the Position Description is available through the employment section on the Council’s website: must include a resume and statement addressing the Key Selection Criteria in the Position Description, and be emailed to

For a confidential discussion call Justin Fiddes, Manager Planning on 03 5321 6458.

Closing date:  Sunday 12 April 2015

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