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Team Leader Customer Service

  • Leadership opportunity
  • 12 month Fixed Term Full Time, monthly RDO
  • Band 5 commencing salary $62,106 p.a. + super

The Hepburn Shire Council is currently going through an exciting period of growth and development led by new CEO Evan King. Evan encourages a customer first approach and is leading the way to shaping a progressive future for the Hepburn Shire Council.

Be part of the journey in a supportive and motivating work environment.

The role:

Oversee the management and operations of Daylesford’s Customer Service Centre by leading a team to ensure quality customer service excellence and responsiveness to community requests.  Lead the Customer Service team to deliver consistent and quality customer focused services in a professional and positive manner at all times.

The primary responsibilities of this role are to:

  • Promote a customer service culture that is aligned to Council’s core values through well-developed verbal and written communication;
  • Ensure high quality responsiveness to community members and customers through customer service excellence and
  • Develop strategies and processes to contribute to improving and sustaining the future of Council’s customer service department.

What we’re looking for:

  • Demonstrated experience in supervising staff and supporting their training and development.
  • Demonstrated ability to work under pressure during peak service periods.
  • Strong approach to continuous improvement and flexibility within a changing work environment, with the ability to regularly review the effectiveness of current procedures, processes and operations.
  • Excellent communication, interpersonal and problem solving skills and demonstrated commitment to excellence in customer service.
  • Relevant post secondary qualifications with some experience, or experience and work skills acquired through working in a similar customer focused service delivery environment.
  • Ability to demonstrate and display the Hepburn Shire Council Values – Accountability, Respect, Excellence, Trust and Fun.

To Apply:
To apply, please submit your application through SEEK.

Applications are to include a:

  1. Cover letter;
  2. Resume; and
  3. Statement addressing the Key Selection Criteria as outlined above.

A position description and further information can be obtained by clicking on the below link.

Should you have any difficulties submitting your application online, please email your application to employmentapplications@hepburn.vic.gov.au.  All applications will be held on SEEK.

For a confidential discussion call Sallyanne Boyle Coordinator Customer Experience on (03) 5321 6462.

Closing date: Sunday 10 February 2019

Customer Service Team Leader – Daylesford – Position Description – January 2019

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