Team Leader Customer Service

  • Leadership opportunity
  • 12 month Fixed Term Full Time, monthly RDO
  • Band 5 commencing salary $62,106 p.a. + super

The Hepburn Shire Council is currently going through an exciting period of growth and development led by new CEO Evan King. Evan encourages a customer first approach and is leading the way to shaping a progressive future for the Hepburn Shire Council.

Be part of the journey in a supportive and motivating work environment.

The role:

Oversee the management and operations of Daylesford’s Customer Service Centre by leading a team to ensure quality customer service excellence and responsiveness to community requests.  Lead the Customer Service team to deliver consistent and quality customer focused services in a professional and positive manner at all times.

The primary responsibilities of this role are to:

  • Promote a customer service culture that is aligned to Council’s core values through well-developed verbal and written communication;
  • Ensure high quality responsiveness to community members and customers through customer service excellence and
  • Develop strategies and processes to contribute to improving and sustaining the future of Council’s customer service department.

What we’re looking for:

  • Demonstrated experience in supervising staff and supporting their training and development.
  • Demonstrated ability to work under pressure during peak service periods.
  • Strong approach to continuous improvement and flexibility within a changing work environment, with the ability to regularly review the effectiveness of current procedures, processes and operations.
  • Excellent communication, interpersonal and problem solving skills and demonstrated commitment to excellence in customer service.
  • Relevant post secondary qualifications with some experience, or experience and work skills acquired through working in a similar customer focused service delivery environment.
  • Ability to demonstrate and display the Hepburn Shire Council Values – Accountability, Respect, Excellence, Trust and Fun.

To Apply:
To apply, please submit your application through SEEK.

Applications are to include a:

  1. Cover letter;
  2. Resume; and
  3. Statement addressing the Key Selection Criteria as outlined above.

A position description and further information can be obtained by clicking on the below link.

Should you have any difficulties submitting your application online, please email your application to  All applications will be held on SEEK.

For a confidential discussion call Sallyanne Boyle Coordinator Customer Experience on (03) 5321 6462.

Closing date: Sunday 10 February 2019

Customer Service Team Leader – Daylesford – Position Description – January 2019

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