Your Rates Explained
Frequently Asked Questions
Q: How are my rates calculated?
A: The Capital Improved Value (CIV) of a property is used to calculate the rate amount to be paid. Rates are calculated by multiplying the Capital Improved Value (CIV) by the differential rate in the dollar.
House and land valued $300,000 on a general rate would be
300,000 x 0.0032850 = $985.50
The various differential rates in the dollar are:
|Differential Rate Type|
Rate – cents per $CIV
|Mixed Use Rate||0.0038110|
|Vacant Land Rate – Township||0.0041060|
|Vacant Land Rate – Other||0.0032850|
|Trust for Nature Rate||0.0016430|
Q: What does the AVPCC Code on my rates notice mean?
A: The Council’s contract valuer has assigned an AVPCC (Australian Valuation Property Classification Code) to your property, according to the use of your land. As determined under the provisions of the Fire Services Levy Property Act 2012, the AVPCC is used to derive your property’s land use classification.
Q: Why has my valuation increased?
A: As property values change, council must periodically reassess the valuation of all properties within its municipality. A valuation determines the market value of a property, at a specific date and in accordance with relevant legislation and legal precedent.
To work out how much each property is worth, the contract valuer analyses property sales and rental data trends, as well as other factors such as: the highest and best use of the land; house value and other site improvements; land shape, size and location.
From 2019, revaluations will be conducted every year and all property values are reviewed. Council’s valuations have been conducted by an independent, licensed contract valuer, VRC Property.
Q: Am I entitled to a pensioner rebate?
A: Centrelink and Veterans’ Affairs pensioners may be entitled to a State Government rebate on their principal place of residence.
This principal place of residence must be within Hepburn Shire Council for them to be eligible. Holders of Veterans’ Affairs Pension Cards and Centrelink Pensioner Concession Cards are eligible for this rebate, but holders of the Centrelink Health Care Card are not eligible. Application forms and assistance are available from council’s offices. You must present your pension concession card when applying.
The Municipal Rates concession is an annual capped amount set by the Department of Human Services, being an amount of $235.15 for 2019/20.
In addition to this amount, Hepburn Shire Council has made provisions for pensioners in its 2019/20 Budget of an additional $21 rebate for pensioners who qualify under the State Government’s Pensioner Rate Remission scheme to accommodate the difficulties experienced by pensioners. Eligible pensioners will also be entitled to a $50 rebate against the Fire Services Levy.
Therefore the total rebate amount for 2019/20 is $306.15
The Pension Rebate (if applied) is listed on your FIRST instalment Rates notice. The rebate is deducted from your total rates. An application for the rebate can be made at any time during the year.
Q: What are the fixed charges for 2019/2020
A: Fixed charges are:
Waste Management Charge (Improved or Vacant) of $134.00 (last year $130.00)
This is levied on all properties and goes towards the cost of maintaining waste disposal facilities in the Shire, including costs of the transfer stations, street cleaning and street litter bin collection.
This is different to the kerbside collection charges and commercial garbage collection charges; these are a service charge and only those who receive the service pay.
Kerbside Waste Collection Charge of $134.00 (last year $130.00)
This charge covers the actual cost of collection and disposal of domestic garbage from all dwellings within defined township (Daylesford, Creswick, Trentham and Clunes) collection areas in the Shire. The charge is compulsory for dwellings whether the service is used or not. A 120 litre capacity mobile garbage bin is the only approved container to be used for residential garbage collection. Each household is responsible for providing their own bin.
Kerbside Waste Collection Rural Charge of $114.00 (last year $110.00)
This charge covers the actual cost of collection and disposal of domestic garbage from all dwellings within defined collections areas. This charge is compulsory for dwellings that have not opted out of the fortnightly collection service. A 140 litre mobile garbage bin is the only approved container to be used for garbage collection. Each household is responsible for providing their own bin.
Kerbside Waste Collection Commercial of $310.00 (last year $300.00)
This is an optional service to commercial properties. Operators who choose to use this service may utilise more than one 240 litre mobile garbage bin, however the charge applies for each bin used. Each business is responsible for providing their own bin/s.
Kerbside Recycling Collection charge of $82.00 (last year $76.00)
This covers the cost of collecting recyclables from all dwellings within defined recycle collection areas in the Shire. Council provides a 240 litre mobile garbage bin as part of this service.
Q: What is the Property Based Fire Services Levy—Fixed & Variable
A: On 1 July 2013 the Victorian Government introduced a property based levy to fund fire fighting services in Victoria, as recommended by the Victorian Bushfires Royal Commission. The Fire Services Property Levy replaced the previous insurance-based funding model. All property owners will pay the levy at the same time as they pay their council rates.
Under the property-based levy:
- Council’s will collect the levy through rate notices on behalf of the State Government;
- the levy will be calculated based on the capital improved value of a property;
- the levy will consist of a fixed component plus a variable component;
The Fixed Levy is $111 for residential properties and $226 for non-residential properties.
The Variable Levy will differ for property types such as residential, industrial, commercial and primary production. This portion of the levy is calculated as a percentage of capital improved property values.
Eligible pensioners will be entitled to a $50 rebate against the Fire Services Levy for their principal place of residence.
Q: Who is entitled to Waste Vouchers (Tip Tickets)
A: Residential properties outside the Shire’s designated township areas that have not ‘opted in’ or are unable to receive kerbside collection will be allocated 12 tip vouchers. Each tip voucher is valued at $19.50. These vouchers should be considered as cash and as such will not be replaced if lost or stolen.
Residents outside the designated township areas that do receive a fortnightly kerbside collection will be eligible for 2 tip vouchers. Each tip voucher is valued at $19.50. These vouchers should be considered as cash and as such will not be replaced if lost or stolen.
Tip vouchers are issued only once per property per year.
Tip vouchers should be presented at any of the three Transfer Stations in the Shire to dispose of hard or green waste to the vouchers value.
Q: When do I pay my rates?
A: Rates must be paid in four instalments due:
- 30th September
- 30th November
- 28th February
- 31st May
Unless you have taken up the 10 Direct Debit Request (DDR) payment option (see below)
Q: How and where can I pay my rates?
A: A list of payment options are below:
Direct Debit Request (DDR) – This option is unavailable if your property is in arrears.
The 10 direct debit instalment dates are set by Council and are not negotiable. Deductions occur the 3rd Friday of the month, commencing September through to June. Once this arrangement has commenced, this will continue each year until Council has been advised in writing to cease.
Direct Debit forms can be obtained from Council’s website or our offices throughout the year as long as they are not in arrears.
Forms must be returned to Council one week before the deduction date.
To pay using BPAY, contact your participating bank, credit union or building society and make your payment directly from your cheque, savings or credit account. Make sure you quote the Biller Code and Customer Reference number located on the front of your current rate notice.
BPOINT is a convenient way to pay using your credit card either online or by phone. To pay online simply go to the Rate Payments section on Council’s website, click on the BPOINT link, enter your Biller Code and Customer Reference Number shown on the front of your current rate notice or to pay by phone please call 1300 BPOINT any time, 24/7 and follow the prompts.
In person at:
- Daylesford Town Hall – 76 Vincent Street, Daylesford
- Duke Street Office – Cnr Duke & Albert Streets, Daylesford
- Creswick Office – 68 Albert Street, Creswick
- The Warehouse – Clunes – 36 Fraser Street, Clunes
Address to: Hepburn Shire Council, PO Box 21, Daylesford, VIC, 3460
At any Australia Post Office
Providing you have your Rates Notice with you, the Australia Post barcode can be scanned and payment made.
Q: Who sets the interest rate?
A: The State Government sets the maximum interest rate pursuant to the Penalty Interest Rate Act, and the current Penalty Interest Rate is set at 10%.
Q: What happens if I do not pay my rates?
A: Council is required under the Victorian Local Government Act to charge interest on all overdue rate amounts calculated from the date that the instalment was due until the date it is paid. Unpaid rates will be referred to our debt collection agency for legal action.
Q: If I am unable to pay my rates by the due date, what do I do?
A: Contact the Council’s Rates Department to arrange a mutually acceptable payment plan, such as making fortnightly or monthly payments to suit your budget.
Interest will continue to accrue on overdue amounts. For payment arrangement forms contact one of our offices.