Council has engaged CollectAU to assist in the recovery of rates and charges which are overdue from the 2024/25 financial year. If you receive correspondence from CollectAU regarding outstanding rates via email, post, or SMS, please contact CollectAU as soon as possible to discuss your options.
The Fire Danger Period for Hepburn Shire started at 1 am on Monday 24 November.
To raise a service request or report a problem relating to a Council service or asset, please log a service request using the link below. You will be issued a reference number so you can track progress on your request.
Log a service request
You can also phone our customer service centres on (03) 5348 2306.
Visit our Contact us page for after-hours emergency numbers.
Find out how to make a formal complaint.