To raise an issue or report a problem relating to a Council service or asset, please log a service request using the link below. You will be issued a reference number so you can track progress on your request.
Please be aware that as of 28 October 2022, Council enacted the Force Majeure clause of the Road Management Plan due to the recent storm and flood event.
This means we are unable to meet the response times for road repairs as stated in the plan, so please be patient as we work through the long list of road defects.
The force majeure will be in place until Friday 16 December and will be monitored regularly to determine if this can be brought forward or requires extension. We encourage you to log a service request below to report issues with roads and other Council assets.
Log a service request
You can also phone our customer service centres on (03) 5348 2306.
Visit our Contact us page for after-hours emergency numbers.
Find out how to make a formal complaint.