If you cannot pay your bills, debts or loan repayments when due, because these costs are greater than your income, you may be in financial hardship.
Council takes a flexible, fair and compassionate approach to ratepayers in financial hardship and will provide reasonable assistance, depending on your circumstances. All information of a personal or financial nature will be treated confidentially.
To apply for your rates to be deferred OR for rates OR interest on rates to be waived, please complete the Rates Hardship Form below.
Before applying, contact Council’s Finance Department on (03) 5348 2306 to discuss your situation and find out what financial assistance is available.
After your application has been received, it will be assessed by Financial Services staff, who may ask you to verify the information provided and/or provide further relevant information.
Options may include:
- Arranging for you to make regular payments without interest penalties. This is done by creating a payment plan. See Apply to set up a Rates Payment Plan on this page.
- Deferring your rates payments for a short period without further interest penalties.
- Waiving interest penalties.
After your application has been assessed, a staff member will contact you to inform you of your application outcome.
For more information, phone Council on (03) 5348 2306 and ask to speak to the Coordinator, Financial Services.
View Council’s Revenue Collection and Financial Hardship Policy(PDF, 765KB)
Apply for Rates Hardship support