Pay your rates

Payment options

Direct Debit 

Please note, this option is not available if your payments are in arrears.

To pay by Direct Debit from your nominated savings, cheque or credit account, download and complete the Direct Debit Request Form and return it to Council no later than the first week of September. (Scheduled BPAY payments do not constitute direct debit).

Complete a Direct Debit Request Form(PDF, 109KB)

You can also visit one of our Council offices and request the form.

Your rates will be deducted in 10 instalments from your nominated account on the 3rd Friday every month from September to June.


To pay by BPAY, make your payment directly from your cheque, savings or credit account. Click on the BPAY option and quote the Biller Code and Customer Reference number on the front of your rates notice.

Pay online (BPOINT)

BPOINT allows you to pay using your credit card either online or by phone.'

Pay your rates via BPOINT

You will need to enter your Biller Code and Customer Reference Number shown on the front of your rates notice (located at the bottom left side).

To pay by phone please call 1300 BPOINT any time and follow the prompts, enter your Biller Code and Customer Reference Number shown on the front of your rates notice.


To pay by mail, simply remove the rates notice tear-off slip and post your ‘not negotiable’ cheque or money order to:

Hepburn Shire Council

In person

Pay your rates in person at Council offices at the corner of Duke and Albert Streets in Daylesford, at The Warehouse – Clunes (36 Fraser Street), Trentham Library (13 Albert Street) or Creswick Hub (68 Albert Street) during opening hours.

Payments online/ in person via POSTbillpay

Pay by POSTbillpay in person at your nearest Post Office or by phone on 13 18 16.

Alternatively, log on to and quote the Billpay Code and reference number on the front of your rates notice.

Rate payments due dates

  • 30 September
  • 30 November
  • 28 February
  • 31 May

Please note that interest is charged at 10% annually on payments outstanding from their due date.

Before you begin

You will need your Biller Code and Customer Reference number. These are on the front of your rates notice.  Have this notice handy.



Email my rates notice

Sign up to receive your rates notice(s) via email. It’s easy. Using information in your rates notice(s), simply click below to complete your request.

We will review your application and notify you by email when your registration is complete. 

Email my rates

Payment plans & assistance

Payment plans are available to ratepayers who are not able to pay their rates by four quarterly instalments or ten monthly instalments.

They’re also available to ratepayers who are behind in their payments and want to take control of the situation. A payment plan gives you flexibility to pay your rates by regular payments of smaller amounts.

Write down your expenses and income to work how much you can pay on a regular basis. This way, you’ll know you can make each payment on time.

The amount of each regular payment must be enough to settle the rates you owe in a realistic timeframe.

To arrange a payment plan, call Council’s Finance Department on (03) 5348 2306 to discuss whether it’s suitable for you. Then apply by emailing

Council’s Financial Services staff will assess your application and may ask you to verify the information provided and/or provide further relevant information.

Financial Services staff will try to set up a practical payment plan for full payment of your rates in a realistic timeframe.

If you are experiencing financial hardship or would like to apply for a payment plan visit our rates assistance page.