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Published on 01 July 2025
Hepburn Shire Council (Council) received results from this year’s community satisfaction survey which indicated a slight drop in satisfaction with Council’s overall performance.
Council’s overall rating moved three points from last year’s rating of 49 and now sits at 46. An eight-point difference between our Council and the average for small rural councils across the state.
Mayor, Cr Don Henderson, said that while our overall performance score is disappointing, it reflects how the community currently feels, and urges us to do better.
“Our focus for the next year and beyond will be on continued transparency, maintaining sealed roads and refining our processes in the Planning and Building department,” said Cr Don Henderson.
“It is vital that we respond to the community’s concerns and continue to work towards a better future for all,” said Cr Don Henderson.
Compared to 2024, overall satisfaction with most Council services remains the same.
Positively, we have improved in the areas of Appearance of public areas, Tourism development and Recreational facilities, maintaining a higher satisfaction level.
Similarly, customer service continues to be one of Council’s best-performing areas and is at par with the small rural council average and just below the state average.
“We recognise that we do not always get things right, but we are striving to build a financially sustainable, transparent and community focused organisation,” said Cr Don Henderson.
The recent adoption of our Council Plan 2025–2029, 2025/26 Budget and other strategic documents, strengthens our commitment to providing services that make the Hepburn Shire a beautiful place to live, work and visit.