Please be advised that Council hubs and libraries will open from 10 am to 12 pm, close over lunch and reopen in the afternoon. Trentham Transfer Station will open at 10 am, one hour later than usual.
Council has engaged CollectAU to assist in the recovery of rates and charges which are overdue from the 2024/25 financial year. If you receive correspondence from CollectAU regarding outstanding rates via email, post, or SMS, please contact CollectAU as soon as possible to discuss your options.
The Fire Danger Period for Hepburn Shire started at 1 am on Monday 24 November.
Published on 19 May 2021
Council has adopted its updated Revenue Collection and Financial Hardship Policy, outlining how it will assist people who are having difficulty paying their rates.
The policy gives flexibility to people who cannot afford to pay their rates monthly or quarterly, providing a Personalised Payment Plan which allows them to pay their rates by smaller, more regular payments.
Under the policy, payment plans will be available to people who are unable to pay rates on their primary residence, including farmers.
Council will work to make sure its assistance is reasonable, and applied appropriately, according to the circumstances.
Council has not charged interest on unpaid rates during the COVID pandemic. However, the penalty interest waiver will end on 30 June 2021.
All ratepayers should check their rates payments are up-to-date prior to 30 June to avoid incurring an interest penalty.
If you are a ratepayer experiencing financial hardship and are not able to pay your rates, please contact Council’s Finance Department on (03) 5348 2306 to discuss your payment arrangement options.
The new Revenue Collection and Hardship Policy is available on Council’s website at www.hepburn.vic.gov.au/council-policies/.