Waste requests

See below which option meets your needs.

Missed collection/ bin not emptied?

Check your bin day on our kerbside collection page to ensure you have the right day. 

Keep in mind collections can occur from 6 am – 4 pm on the day of collection, and the time may vary from week to week.

Some reasons your bin may be missed include:

  • It was not out by 6 am on collection day
  • It was overfilled or too heavy
  • It contained incorrect items
  • Bins were obstructed by a car or tree
  • Bins were too close together
  • It was picked up, but contents did not empty
  • It was not an accredited bin
  • There were more bins presented than the property is eligible.

If the bin collection was missed due to an issue with the collection service we are sorry for the inconvenience. 

To report your missed bin call Council on (03) 5348 2306.

Need a new service or additional bins?

Use the new or additional collection forms below or visit a Council hub to request a printed form.

Request a new bin collection 

Request additional bins

Once the form is submitted, your new bins will be delivered within three business days or being processed. Fees are listed in the form.

All bins remain with the property when it is sold or rented.

Please note: 

  • Residential properties are unable to opt out of any part of the kerbside service.
  • Rural residential properties that are eligible but do not currently receive a kerbside service can opt in, but this service cannot be removed once in place.
  • Township residential and commercial properties that are eligible for a food and garden organics service can currently order no more than two food and garden organics bins per property. Benchtop caddies are limited to one per property.

Damaged, missing or stolen bin?

If your bin is damaged or stolen, log a service request online. Bin repair or replacement is free of charge.

Please leave your bin out for collection once a service request is logged.

If your bin is empty or has materials in it, it will still be swapped over. It will be repaired or replaced within three business days.

Need to cancel commercial or additional service/s?

Commercial kerbside services are opt-in. Businesses can change or opt-out of some (or all) of their waste services with Council if requested. 

Residential properties who have additional services may choose to cancel any additional services (residential properties are required to have at least one bin of each available service and rural properties cannot elect out of kerbside services once they have a service).

To cancel these services, log a request for cancellation online.

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