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18 January – Media release – Work continues post-storm

7 January – Media release – Storm response update



We understand the significant impact the recent severe storm event has had on our community. We would like to thank the residents of Creswick, Clunes and surrounds for the way you have supported each other through these difficult times. We also acknowledge the work of Council staff, Powercor and all Emergency Services for supporting the community.

Council will continue to support the community through the recovery from the severe weather.



The Recovery Centre will continue to operate at Creswick Town Hall on Albert Street until at least Friday 21 January.

The Recovery Centre is a place for people impacted by the recent storm to find out about available support. This includes residents, property owners, business operators and farmers. A Recovery Officer will be available at the hub each weekday between 10am and 4pm. The team can help people access services including counselling, social support, financial assistance, a secondary impact assessment and more.

If you need support following the storm please visit the Recovery Centre at the Creswick Town Hall or phone Council on (03) 4373 7373 to speak with one of our staff.



Council staff have been out and about doing secondary impact assessments on private residences impacted by the recent storm. Teams went from door-to-door throughout flood-impacted areas to meet with residents to understand any assistance required and to assess damage to property. If your property was impacted by the storm but you haven’t received a visit, or would like to let us know about someone who we should visit, please call our Storm Recovery Team on (03) 4373 7373 during business hours to request a visit.



Council is offering the following additional services at Creswick Transfer Station:

  • Free green waste drop off for storm related material for households and businesses in and around Creswick and Clunes
  • Free general waste drop off for storm related material for households and businesses in and around Creswick and Clunes.

These free services will be offered until 5pm on Monday 24 January 2022.

Please note, to access these free services, your address must be in or around Creswick or Clunes and the waste must have been caused by the storm – so general waste must be water damaged and green waste is expected to be fallen limbs and flood debris (not garden clippings).



For those unable to get to the Transfer Station Council is also anticipating further hard rubbish collection, so Creswick residents are able to leave storm-related waste on the nature strip for collection.



Cafs (Child and Family Services Ballarat) is a free and confidential support service available to the community across the Central Highlands region.

The Counselling Team can help you recover from the impacts of the storm and there are no wait times to access support.

They can help you:

  • Review your options if your insurance company won’t pay your claim
  • Access grants or concessions
  • Provide financial and paralegal options to manage bills and debts
  • Provide general advice on matters relating to financial hardship, and more

You can call Cafs on 5337 3333 or freecall 1800 692 237 or email them at



The Department of Health has a range of fact sheets providing important information for people whose homes have been flooded. You can access them via their website at

These fact sheets include information on:

  • Returning home safely
  • Mould and your health
  • Treating swimming pools
  • Septic tanks in flood affected areas


Our team can print fact sheets if you cannot access the internet.


POWER NOT RETURNED?: Powercor has restored power to Creswick. However, if power is yet to be on inside your property you may need to contact a qualified electrician.



Our teams are working hard responding to the impact of the storm and are prioritising urgent works. Please take care as the storm may have weakened trees, even though they may not appear to be damaged.

If you are concerned about a tree or asset on Council land please register it via our Customer Request on our website ( or call 5348 2306.




Face -to-face social work support is available through Central Highlands Rural Health. Please call 5345 9100 for more information.



Don’t forget to subscribe to our monthly electronic newsletter, Hepburn Life.  Sign up now to receive our monthly news updates direct to your inbox at, including updates on storm related support and programs.